Trouble with syncing your fitness trackerUpdated 10 months ago
We’re sorry that you’re experiencing trouble with your tracker connection! If your problem is syncing:
✅ The tracker is showing as connected under “Fitness Tracker” from your Account page
❌ The last sync date is not today
❌ Activities are not being displayed on your home page, you aren’t being automatically checked in for activity recommendations, or your fitness markers (such as RHR and Sleep) are not updating.
We ask that you first please try the following:
- Check your phone software for updates
- Ensure that your mobile device is connected to the internet
- Make sure your tracker’s privacy settings are set to share all information with InsideTracker- if you do not share all available information, we may not be able to establish a connection (see How do I connect a fitness tracker?)
- Ensure your InsideTracker app is updated to the latest version. You can do this by going to the App or Play store and navigating to the InsideTracker store page or by going to Account > Support > Version)
- Check your internet connection and connection from the tracker to its app (for example, make sure your Garmin is synced with your Garmin app)
If you still can’t connect, please reach out to us via email at [email protected]. In your email, please include the following information:
- Phone type and software version (example: iPhone 11 Pro iOS 15)
- Name and model of the device you’re trying to connect (example: Fitbit Versa 2)
- If possible, a screen recording of the issue
- Screenshots of your fitness tracking app activity or fitness marker that you’re expecting to display in the InsideTracker app